Main Tourism Companies

Hi Guys, for you who want to go around Indonesia, i will give you 2 Main Tourism Companies in Indonesia

1. http://www.bayubuanatravel.com/profile

About Them : PT. Bayu Buana was built since 1972, they employ about 500 employee and spread about 16 branch in Indonesia. during 21 years they get title "Top Agent" from business flight like : Garuda Indonesia, Singapore Airlines, Cathay Pacific, Qantas Airways, KLM Royal Dutch Airlines, British Airways, Lufthansa, Thai Airways, Air France. They get reward to "Best Perfomance: from ABACUS, Computerized Reservation System (CRS)" . They was the first travel agent that get certificate ISO 9001 : 2008 untuk Sistem Kualitas Manajemen dan OHSAS 18001 : 2007 untuk Kesehatan dan Keselamatan Kerja.(Healthy and Job Safety)

• Human Resource
  
  Human Resource in this companies constitute solid assets for the company, they supply the best staff and professional to serve the client, like ticket, hotel reservation, incentive, they have skill and will give you the best service to make client feel satisfied
   
  Rental Car
   This company prepare for the rental car at Jakarta and abroad 
  
  
  Their team is very knowledgeable and competant staff, aiming to make your holiday experience a memory you will never forget.
    
  
  
    2.  http://www.maharajavoyage.com/ 
  
  
  • About  Maharaja Tours and Travel
    
    Maharaja Tours & Travel is one of the leading service companies for leisure and MICE based in Bali.
    Maharaja Tours & Travel is register under PT. Maharaja Tours & Travel was establish in 2005 and design to accommodate the service inbound Domestic & Asian Market for FIT & GIT leisure and MICE.
    
    Our mission is simple To deliver the best service at the best possible prices“.
    
    Maharaja Tours & Travel is an active member of the association of the Indonesian Tours & Travel Agencies (ASITA) License 0424 / XVII /DPP/2009) & AN Active member of the Society of Indonesian Professional Convention Organizers (SIPCO) License 040/X/D
    
    Our main market are Domestic (Indonesia) & Asia especially ASEAN (Singapore, Malaysia, Thailand, Philippine, Vietnam, Cambodia and India. We prefer to work based on B to B concept as most of our client are from the travel agent.
    
    We believe that creative drive of our management & staff to succeed will ensure that our client will received the absolute perfect personalized service and product delivery as our company philosophy. 
    
    
    PRODUCT & SERVICES
    
    
    Airport Transfer, Meet & Greet
    
    We meet & greet our entire Guest upon arrival & assist the guest with the hotel transfer either by Car, Limousine or Coach to ensure the guest arrives at the hotel safe & Comfort.
    
    Sightseeing Experience
    We offer Exciting Half Day & Full Day Excursion from the Landscape, Museum, Galleries, Adventure program, Agro tourism and many more.
    
    Company Detail
    
    
    

    Name	:	PT. Maharaja Tours & Travel
    Adrees	:	Jalan Blambangn no 5, Kuta, Bali, Indonesia
    Telephone	:	62-361-758884/ 7483922
    Fax	:	62-361-758884
    Opening Hours	:	Monday Trough Sunday 09.00 till 17.00
    General email	:	info@maharajavoyage.com
    Trade Affiliation	:	ASITA, SIPCO
    Managing Director	:	Made Suka Dwiputra
    Department	:	Reservation Sales & Marketing Contracting & Product Transport Finance

Tugas Soft Skill 2

1.       Do you agree that “The Customers is Always Right”

Yes, Because customers satisfaction is a marketing term that measure how products or service supplied by a company meet or surpass a customer’s expectation,

·         It’s a point of different

In  a competitive market, businesses compete for customers, because customers satisfaction is the key to win the competition, if the service customer is better the customers will feel satisfied

2.       Look at this definition think of your own good experiences as a customers

·         It’s about people, not just a place

I think it’s true because if people are bad no matter how good the place the customers will never feel satisfied and the customers will think that the servise is very bad

·         It’s about delighting the customers not just serving the customers

I agree with that, if the waiter just give what we need without smile to us and have a bad attitude the customers will never get satisfied

·         It’s about listening and smiling

If we go to some place like hotel, we need the waiters that will understand about what we want  in the hotel and will explain to us nicely and make us feel satisfied